Client: Regional plumbing & heating business with 12 engineers

Problem: Missed calls during busy periods and after hours were costing them jobs and frustrating existing customers.

What we built

An AI phone receptionist that answers 24/7. Captures caller details, job type, and urgency. Books appointments directly into their scheduling system. Routes emergencies to the on-call engineer.

Impact (first 3 months)

• 📞 73% reduction in missed calls.

• 💷 ~£9,500/month in recovered revenue, from jobs that were previously lost to voicemail.

• ⏱️ 35+ admin hours saved per month for the office team.